Frequently Asked Questions
Your Help Center
Have a question? Want to know a bit more about the rental process? To help you get you the answers quickly, we’ve compiled a list of popular questions we’ve received from our customers, along with answers. Can’t find what you’re looking for? Get in touch with us and we’ll be more than happy to help.
Which payment methods do you accept?
Accepted forms of payment include Credit Cards and Debit Cards.
Is there a delivery fee?
Yes. The delivery fee varies depending upon location of delivery.
What are the hours of operation?
We are open Monday - Sunday 8am to 6pm. We will accommodate deliveries on holidays as well. Any inquiries that come in after hours will be responded to the next business day.
Is there a setup fee?
There is an additional fee for the setup of tables and chairs at the request of the Renter. The fee depends on the setup requested, otherwise the products are dropped off at the location of the event in the desired spot.
Does Epic Party Rentals LLC require a deposit for my booking to be confirmed?
Yes, a non-refundable deposit of 50% of the order is required to secure the rental equipment for the date requested. The balance is due the day prior to the service date.
Are sales taxes included in the prices listed?
Sales tax is not included in the prices that are listed for the party equipment rentals. A full quote inclusive of the 6% sales tax and delivery fee (if applicable) will be provided to all customers.
Does an Attendant/Operator come with the Bounce Houses?
For an additional fee an attendant can be requested for the date of your event.
Is there a set up cost for the Bounce Houses?
No. There is no additional cost for setup. Epic Party Rentals LLC will setup and breakdown as a part of the cost of the rental.
What is your policy for damaged products?
The Renter is responsible for the price of the damaged product(s). The Renter will pay the same price for the item(s) as Epic Party Rentals LLC and details are provided via a contract that will be signed by the Renter prior to being invoiced.
What is the invoice process?
An estimate will be generated detailing the total cost inclusive of PA Sales Tax, and delivery (if applicable). Once the estimate has been accepted a contract will be sent detailing the Rental Agreement & Activity Waiver. Once the contract is signed an invoice will be generated. A 50% non-refundable deposit is required to secure a date with the remaining balance due 24hrs before the service date. Estimates are valid for 1 business day. Extensions are available upon request.